Refund policy

Refund Policy

At Azora SA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

Items may be returned within 7 days of delivery, provided they:

  • Are unused and in their original condition.
  • Include all original packaging and accessories.
  • Are accompanied by proof of purchase.

For hygiene reasons, certain products such as personal care items may not be eligible for return unless they are faulty.

Faulty or Damaged Items

If your item arrives damaged, defective or incorrect, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number
  • A description of the issue.
  • Clear photographs or a short video showing the problem.

We'll assess the issue and arrange a replacement, repair or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Personal hygiene products.
  • Items damaged through misuse.
  • Products returned without original packaging.
  • Clearance or sale items (unless defective).

Return Shipping

If the return is due to an incorrect product, Azora SA will cover the return shipping costs.

If you simply changed your mind, return shipping is the customer's responsibility.